Refund Policy

1. Your right to cancel (14-day refund window)

In line with applicable consumer law, you may have the right to cancel your initial purchase and request a full refund within 14 days of completing your purchase, without providing a reason. This 14-day period begins on the day after you complete your purchase.

2. After the 14-day period

After the 14-day cancellation period has expired, refunds are not guaranteed. Any refund requested outside this period is handled at our discretion (for example, where a product may be faulty, not as described, or otherwise not fit for purpose).

We will always work in good faith to help resolve any issues you experience with ProjIntel.ai.

3. How to request a refund

To request a refund, you can:

1. Use the information in your purchase confirmation email to contact support about your order.
2. Contact our support team at Email protectedor through our contact form, including your account email address and any relevant order details from your receipt.
3. Provide a brief explanation of your request so we can understand how best to help.

4. Effect of cancellation and approved refunds

When a refund is approved and processed:

• We (through our payment provider) will reimburse the payments received for the relevant order without undue delay.
• Refunds are generally processed no later than 14 days after the refund has been approved.
• Refunds will usually be issued to the original payment method used for the purchase.
• Your account access related to the refunded purchase will be terminated or adjusted accordingly.
• You will receive email confirmation once the refund has been processed.

5. Subscription cancellation (ongoing charges)

You may cancel your subscription at any time through your account settings. When you cancel:

• You will not be charged again unless you restart your subscription.
• You will generally retain access to the Service until the end of your current billing period.
• Any refund in connection with cancellation is handled in line with the 14-day cancellation period described above.

6. Chargebacks

If you file a chargeback or dispute a charge with your payment provider, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Provide evidence of your subscription and use of the Service

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback, as this process can be lengthy and may affect your ability to use our Service in the future.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: